Modern Workplace services
A workplace environment requires constant maintenance: permissions that expire, devices that miss updates, and processes that don't keep pace with the organisation. Digital Survival Company takes over the ongoing management of your workplace, so employees can always work safely and productively.
Why Modern Workplace services?
A workplace environment that was once properly set up deteriorates on its own without ongoing maintenance: permissions that are never cleaned up, devices that miss updates, and processes that don't keep pace with new ways of working. For most IT departments, workplace management is a time-consuming task that leaves little room for strategic work. Managed services take over that operational management, with the guarantee that it happens structurally and consistently.
Our approach to Modern Workplace services
We start with a technical intake of the existing workplace environment: how devices, access and security are set up, and where the risks or inefficiencies lie. Based on that, we set up automated processes for onboarding and offboarding, device management and licence management, so manual work is kept to a minimum.
Day-to-day support runs through a single point of contact, with agreed response times per type of ticket. Recurring issues are not just resolved, but analysed for their root cause, so structural improvements are made instead of handling the same ticket over and over again.
Security updates and policy changes are tested and rolled out centrally, with monitoring that flags anomalies before they become a problem. Periodically, we review the status of the environment together: usage, outstanding improvement points and the plan for the period ahead.
Why choose Digital Survival Company
Certified partner
Microsoft Gold Partner and Cloud Solution Provider Tier 1, with engineers certified in specialisations such as Modern Desktop Administrator and Teams Administrator.
DIGITAL365
Our own workplace setup concept, developed on the basis of dozens of implementations, rather than a standard rollout.
Full-stack IT provider
Part of one group: seamless alignment with our cloud, security and data environment, with a single point of contact instead of multiple suppliers.
Personal attention
Personal collaboration at enterprise scale: short lines with your dedicated contact person, without sacrificing the depth that large organisations need.
Curious about our services?
Discover what Modern Workplace services can mean for your organisation
Want to know how managed Modern Workplace services can relieve the pressure on your IT team? Get in touch and let's discuss the possibilities together.
FAQ
How quickly can you take over an existing workplace environment?
After the technical intake, which usually takes one to two weeks, we can take over management. For more complex environments or a backlog of maintenance, we first plan an improvement track, with a timeline we agree with you in advance.
What happens if an employee has an IT issue outside office hours?
Our team monitors the environment and provides support with agreed response times per type of ticket, including for critical incidents outside office hours. You know exactly what to expect from us, and when.
How is the management fee determined?
The fee is based on the number of workplaces, the complexity of the environment, and the agreed service levels. We work with transparent, predictable rates and report periodically on usage and improvement points.