Digital Survival Company brings calm to the IT management of housing association Stadlander
Stadlander is a housing association in West Brabant, with around 180 employees who work every day to provide affordable and pleasant homes for some 15,000 households. For that work, an IT environment that simply works is indispensable: from the workplace and the network to the systems colleagues use for their daily tasks.
- Client: Stadlander
- Sector: Housing associations
- Technology: Microsoft Azure, Microsoft 365
Results for Stadlander
Lead times
Ticket lead times have been drastically reduced.
Cost control
Control over costs, with everything in line with agreements and budget.
Lower workload
Less work and more peace of mind for employees.
Security
A high level of security and compliance.
Challenge
After a long-standing collaboration with its previous IT partner, Stadlander chose a new direction. Lead times were increasing and productivity was under pressure.
Digital Survival Company came to the table through a partnership arrangement with other market parties. For Stadlander, one thing above all guided that choice: service and support had to be fully in order.
“At one point I sent our contact person a WhatsApp: we have a serious problem, all tickets are being resolved within a day, we can barely keep up.”
Bram Mertens
Workplace Management and Security · Stadlander
Stabilise first, then build
Digital Survival Company works according to a fixed approach: first take over and stabilise management (transition), and only then develop further (transformation). For Stadlander, this meant taking over the existing environment as it was, only cleaning up where truly necessary, and immediately making sure that day-to-day service brought calm and overview. Throughout that process, the most important principle was that end users would not notice a thing.
An important choice in the start-up phase was to take a data-driven approach to the inventory. This quickly delivered concrete quick wins that immediately improved performance and increased security.
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