As a support engineer, you are the first contact for the user to solve ICT incidents and service requests. You speak to the user in a customer-oriented way, and you report the incidents as clearly as possible. The incidents will be registered in the service management tooling. You primarily work independently on these incidents and requests. Where necessary, get in touch with one of your colleagues to find a solution together. You monitor that a solution is located within the contractual agreements, and you keep informing the user of the processing to offer an optimal service experience.

Responsibilities will include:

  • You are responsible for good communication with the customer during a service process or an incident.
  • Creating a well-working solution for those service requests or incidents.
  • Keeping an eye on the requests and incidents while ensuring the solution is handled within the contractual agreement. 
  • You recognize recurring incidents and determine whether this incident should lead to action
  • You are responsible for expanding your knowledge, this way you contribute to the development of the team

Your requirements:

  • You have an MBO-4 diploma or higher
  • You are from a technology background and understand the latest technology stack
  • You know service management tools, for example, ServiceNow and TOPdesk, ICT (cloud) platforms/applications, and ITIL 4
  • Accuracy and eye for detail
  • Your communicative skills are excellent in both Dutch and English, your verbal, written, and presentation skills are exceptional
  • You have a 24/7 mentality
  • You can collaborate effectively with clients, co-workers, and vendors alike
  • You have a positive attitude and a solid commitment to delivering quality work.

Our Culture

We are a bunch of hard-working cloud lovers generating ideas and creating solutions in a creative, collaborative work environment.  We are professional and skilled but far from bureaucratic and formal. We believe success is achieved through solid self-leadership and an autonomous working environment where like-minded peers surround people. Of course, fun is allowed. During the weekdays, the whole team works on projects for our clients in the office, remote, at home, or at the client, but everybody is in our warm urban office on Friday. We play games together during lunchtime and after work at the weekly Friday borrel in our amazing, one-of-a-kind game room.

Be Extra-Ordinary

Adding value. That is what we are about. For our clients, for the growth as a human being, and for the development of our company. That is why we gave cultivated an environment based on creativity. When people who really care about their craft are given the freedom to explore new possibilities, amazing things can happen.

What we offer

Naturally, we offer you a market+ package with a good salary, a pension plan, hardware tools, and an excellent set of employee conditions, including free fitness and an education plan. But next to that, we offer you a ‘cult’ where you can excel as a professional while feeling the joy of a digital family around you

Join us

We are building a team of like-minded cloud ‘obsessed’ experts who can think out of the box and deliver what others might consider impossible. We are all about collaboration, innovation, and enjoying what we do daily. 

Interested? Send your CV and Motivation to careers@digitalsurvivalcompany.com